Privacy Policy

Last Updated: January 23, 2026

Zen Fiber Connect (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our fiber internet services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for our services, including:

• Identity Information: First name, last name, date of birth
• Contact Information: Email address, phone number
• Address Information: Street address, city, state, zip code
• Service Information: Current internet provider, selected plan details

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked
• Location Information: Timezone and general geographic location based on IP address
• Marketing Attribution: UTM parameters and campaign source information

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This includes:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track visitors across websites to display relevant advertisements

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Process and fulfill your fiber internet service applications
• Verify your identity and eligibility for service
• Install and activate your internet service at your specified address
• Provide customer support and respond to your inquiries
• Send service-related communications, including confirmations and updates

2.2 Marketing and Communications

• Send you marketing communications about our services, promotions, and offers
• Personalize your experience on our website
• Conduct market research and analyze customer preferences
• Improve our marketing campaigns through attribution analysis

2.3 Analytics and Improvement

• Analyze usage patterns to improve our website and services
• Monitor and analyze trends and user behavior
• Optimize our service offerings and pricing
• Enhance the security and functionality of our platform

2.4 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other agreements
• Protect against fraudulent, illegal, or harmful activities
• Resolve disputes and troubleshoot problems

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Customer Relationship Management (CRM): GoHighLevel and other CRM platforms for managing customer relationships
• Analytics Providers: Facebook Pixel and other analytics tools for tracking and measuring campaign performance
• Payment Processors: To process your payments securely
• Installation Partners: To schedule and complete service installations
• Communication Services: To send you emails, SMS messages, and other communications

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.4 Protection of Rights

We may disclose your information when we believe it is necessary to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or security issues
• Enforce our Terms of Service

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Third-Party Services

4.1 Facebook Pixel

We use Facebook Pixel, a tracking technology provided by Meta Platforms, Inc., to measure the effectiveness of our advertising campaigns and track conversions. Facebook Pixel collects information about your activities on our website and may use this information to serve you targeted advertisements on Facebook and Instagram.

For more information about Facebook's privacy practices, please visit: https://www.facebook.com/privacy/explanation

4.2 GoHighLevel

We use GoHighLevel as our customer relationship management platform. Information you provide through our forms is transmitted to GoHighLevel for processing and storage. GoHighLevel's privacy practices are governed by their privacy policy.

4.3 Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your information
• Legal, regulatory, tax, accounting, or other compliance requirements

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information. You can do this by contacting us using the information provided below.

7.2 Deletion

You have the right to request the deletion of your personal information, subject to certain legal exceptions.

7.3 Objection and Restriction

You have the right to object to or request the restriction of certain processing of your personal information.

7.4 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.5 Opt-Out of Marketing

You can opt out of receiving marketing communications from us by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly using the information below
• Updating your communication preferences in your account settings

7.6 Cookie Preferences

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

9. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and third parties with whom we share your information.

9.2 Right to Delete

You have the right to request the deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell your personal information in the traditional sense, but sharing information with third-party advertisers may be considered a “sale” under CCPA.

9.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us using the information provided below. You may designate an authorized agent to make requests on your behalf.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the “Last Updated” date at the top of this Privacy Policy
• Sending you an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

13. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

© 2026 Zen Fiber Connect. All rights reserved.